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Desktop Support Technician

Job ID 3256 Date posted 06/22/2022

Brookhaven National Laboratory (www.bnl.gov) delivers discovery science and transformative technology to power and secure the nation’s future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy’s (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country. Our organization fully supports service members transitioning from active duty to civilian life and pledge’s our commitment to actively hire veterans of the U.S. Armed Forces. Military personnel who have been formally trained or have relevant experience obtained while in service may meet educational requirements and are encouraged to apply for job opportunities at BSA.

Organizational Overview

The mission of the Information Technology Department provides expertise in computing hardware and software support, as well as telecommunications services for the entire Laboratory. The Information Technology Department also investigates, recommends, and automates process improvements to business systems within the Lab community as well as oversees library, publications, records management and technical editing functions.

Position Description

The Information Technology Department has an opening for a Desktop Support Technician. Responsibilities include second level troubleshooting of desktop applications, network connectivity and all computer hardware and peripheral devices. Maintenance and use technical expertise and tools to investigate, troubleshoot and resolve service requests in a timely manner will be required. Must be familiar with installing and troubleshooting Windows 10 operating systems. Must have excellent customer service skills and the ability to work well as an individual and in a team environment, following documented policies and procedures. Will also handle walk-in customer issues and request one-on-one. Must be a fast learner and highly reliable.

Essential Duties and Responsibilities:

  • Responsibilities include second level troubleshooting of desktop applications, network connectivity and all computer hardware and peripheral devices.
  • Will maintain and use technical expertise and tools to investigate, troubleshoot and resolve service requests in a timely manner.

Position Requirements

Required Knowledge, Skills, and Abilities:

  • Technical Training
  • Minimum one (1) year of experience supporting hardware and/or software in a Windows 10 environment
  • Advanced working knowledge of Windows 10 operating system
  • Experience with hard disk imaging software
  • Experience with Remote control support tools
  • Familiar with completing tasks in Active Directory
  • Accurately record, update and document Incidents / Requests using the ITD Helpdesk ticketing system
  • Ensure work is carried out within agreed service levels and in accordance with department guidelines
  • A valid driver’s license is required for on-site system pickup and deliveries
  • Experience in providing superior customer service

Preferred Knowledge, Skills, and Abilities:

  • MCP/A+ or other relevant certifications
  • Working knowledge of MAC OS operating systems
  • Working knowledge Linux
  • Familiar with Video Conference Software
  • Familiar with Hard Disk Encryption software

Other Information:

  • Drivers’ license, use of private car, etc.

At Brookhaven National Laboratory we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to:

  • Medical, Dental, and Vision Care Plans;
  • Flexible Spending Accounts;
  • Paid Time-off and Leave Programs (vacation, holidays, sick leave, paid parental leave);
  • Lab-funded Retirement Plan;
  • 401(k) Plan;
  • Flexible Work Arrangements;
  • Tuition Assistance, Training and Professional Development Programs;
  • Employee Fitness/Wellness & Recreation:  Gym/Basketball Courts, Weight Room, Fitness Classes, Indoor Pool, Tennis Courts, Sports Clubs/Activities (Basketball, Ping Pong, Softball, Tennis)

Brookhaven Science Associates requires proof of a COVID-19 vaccination for all employees. Proof of full vaccination as recognized by the CDC and/or WHO, inclusive of the two-week waiting period, is required at the start of your employment.

Brookhaven National Laboratory (BNL) is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability or any other federal, state or local protected class.

BNL takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

*VEVRAA Federal Contractor

Brookhaven employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: https://www.directives.doe.gov/directives-documents/400-series/0486.1-BOrder-a/@@images/file

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