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Customer Support Administrator

Job ID 2134 Date posted 03/25/2020


Brookhaven National Laboratory is a multipurpose research institution funded primarily by the U.S. Department of Energy’s Office of Science. Located on the center of Long Island, New York, Brookhaven Lab brings world-class facilities and expertise to the most exciting and important questions in basic and applied science—from the birth of our universe to the sustainable energy technology of tomorrow. We operate cutting-edge large-scale facilities for studies in physics, chemistry, biology, medicine, applied science, and a wide range of advanced technologies. The Laboratory's almost 3,000 scientists, engineers, and support staff are joined each year by more than 4,000 visiting researchers from around the world. Our award-winning history, including seven Nobel Prizes, stretches back to 1947, and we continue to unravel mysteries from the nanoscale to the cosmic scale, and everything in between. Brookhaven is operated and managed by Brookhaven Science Associates, which was founded by the Research Foundation for the State University of New York on behalf of Stony Brook University, and Battelle, a nonprofit applied science and technology organization.



The mission of the Information Technology Department provides expertise in computing hardware and software support, as well as telecommunications services for the entire Laboratory. The Information Technology Department also investigates, recommends, and automates process improvements to business systems within the Lab community as well as oversees library, publications, records management and technical editing functions.



The Information Technology Department has an opening for a Customer Support Administrator to provide a first level (Helpdesk) support of heterogeneous computing environment, including Windows, MAC and Linux clients. Routine duties will include telephone-based troubleshooting of operating systems, desktop applications, network connectivity and all computer hardware and peripheral devices. The preferred candidate will also handle walk-in customer issues and request one-on-one.

Essential Duties and Responsibilities:

  • Responsibilities include first level (Helpdesk) support of heterogeneous computing environment, including Windows, MAC and Linux clients.
  • Routine duties include telephone-based troubleshooting of operating systems, desktop applications, network connectivity and all computer hardware and peripheral devices
  • Will also handle walk-in customer issues and request one-on-one.



Required Knowledge, Skills, and Abilities:

  • Technical Training or relevant experience.
  • 1-2 years’ experience supporting hardware and/or software in a Windows and Mac OS X environment
  • Working knowledge of Microsoft Windows 10 operating system
  • Working knowledge of Microsoft Office Applications
  • Experience in providing efficient customer service
  • Remote control support tools
  • Member of afterhours support rotation

Preferred Knowledge, Skills, and Abilities:

  • MCP/A+ or other relevant certifications
  • Working knowledge of MAC, Linux, and Bomgar


At Brookhaven National Laboratory we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to:

  • Medical Plans
  • Dental Plans
  • Vacation
  • Holidays
  • Life Insurance
  • 401(k) Plan
  • Retirement Plan
  • Paid Parental Leave
  • Swimming Pool, Weight Room, Tennis Courts, and many other employee perks and benefits


We invite you to consider Brookhaven National Laboratory for employment. To be considered for this position, please apply online at BNL Careers and enter the job title into the Keyword Search.

Brookhaven National Laboratory (BNL) is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability or any other federal, state or local protected class. BNL takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

*VEVRAA Federal Contractor

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Brookhaven employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: https://www.directives.doe.gov/directives-documents/400-series/0486-1-border/@@images/file

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